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Cannot save Alarm participation settings in the new app or web interface

Advanced Member

Cannot save Alarm participation settings in the new app or web interface

I added a new contact sensors today to my garage door since my tilt sensor isn't working reliably, however I was unable to save the alarm participation setting which I want set to not participating since I just want this to know if the garage door gets left open.  When I choose Not Participating then hit the back button it's like I canceled the change and it stays on On & Partial.  This happens on my iPhone (10.3.1) but works on my iPad (9.5.x), it isn't even an option on the IrisByLowes web interface.

 

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Primary Platform: iOS phone @ latest version
Secondary Platform: Android 6.0 tablet
6 REPLIES 6
Advanced Member

Re: Cannot save Alarm participation settings in the new app or web interface

I just tried on iPhone 6s with 10.3.1 and it seems to be working for me.  This wouldn't be related to that 24 hour clock setting bug would it?

Advanced Member

Re: Cannot save Alarm participation settings in the new app or web interface

I've never had my phone set for 24 hour time.  I will try uninstalling the app on my phone to see if it will work after that.

 

Thanks.

Primary Platform: iOS phone @ latest version
Secondary Platform: Android 6.0 tablet
Advanced Member

Re: Cannot save Alarm participation settings in the new app or web interface

It still doesn't work on my iPhone after reinstalling the app, this has worked in all previous versions of the app on my iPhone since that is where I almost always control the system.  I'm not sure what setting I may have set on my phone which may cause my phones to have this issue but not others.

Primary Platform: iOS phone @ latest version
Secondary Platform: Android 6.0 tablet
Advanced Member

Re: Cannot save Alarm participation settings in the new app or web interface

I tried this on my wife's iPhone 6 (10.3.1)  under her account and it didn't work on her phone either.

Primary Platform: iOS phone @ latest version
Secondary Platform: Android 6.0 tablet
Highlighted
Frequent Contributor

Re: Cannot save Alarm participation settings in the new app or web interface

Hello,

 

The alarm participation status will be resolved in our mobile application update 2.2

 

Thank you

Thomas

IRIS By Lowes support

855-469-4747

Advanced Member

Re: Cannot save Alarm participation settings in the new app or web interface

I tried this in the updated app last night and it is working again.  Thanks.

Primary Platform: iOS phone @ latest version
Secondary Platform: Android 6.0 tablet