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Lock not unlocking sice the new app came out.

Tinkerer

Lock not unlocking sice the new app came out.

My door locks when I set the system to on and partial. It does not unlock when I set it to off. It shows up in the history when arming the system. What is the status on resolving this? I talked to Josh in tier 2 April 6th and was told it was a known issue. How long does it take to fix a known issue.

 

 

 

 

1 REPLY 1
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Frequent Contributor

Re: Lock not unlocking sice the new app came out.

Hello,

 

If you have reached out to our technical support team they will be following up with you once we have a resolution regarding a known issue.  The amount of time for a fix can vary between several factors.  I will keep this open so we can converse to ensure you are communicated with fix.

 

Sincerely

Thomas

IRIS By Lowe's Support

855-469-4747