Sorry to hear you have been going through so much. Iris has been looking into this issue. Please check back for further updates.
I just posted in another thread, but I have alot of notifications at 4 different locations and they have worked for at least 1 to 2 years with no problem.........THEN about 3 days ago, maybe 4/7/18 they are not coming at any of the 4 locations so I really doubt it has to do with needed a better mesh etc. I have the setting in the app section of our iphones to "show previews" as "always" so I don't think that is the problem. 2 family members also have iris with only a few notifications and they also said they know they were missing some by comparing the "history" with the notifications they should have received.
Worked perfectly for 2 weeks. Disarm does not get push notifications anymore. 3 days ago it stopped working. Maybe I'm the only one whos notification is not working. Oh, and my Schlage is not jammed, although it claims. Its clean and flushed with no interference. Also, “Jam Cleared” at 7:32 did not make it to push notification either.