Solved! Go to Solution.
Have you tried downloading the videos and playing them. Back when I used Iris for video capture I would get that from time to time. In almost all cases I could download the video to my phone and view it. I reported it here.
Iris says it is a IOS problem and nothing they can do. You using IOS?
I am following up with you I sent you a more detailed message via our support ticket number that was created to research this incident 1-13334174087. If you require further clarification you can reach out to our support team to have any concerns discussed further.
Upon reviewing the account and the cameras having the recording issues over the past 48 hours seem to be focused on one specific camera, when I researched that camera's communication with the platform it appears it is receiving a lot of wireless interference which is likely causing the recording and communication issues you are experiencing. In the email I sent through the ticket number I included steps to take to resolve. If those steps are taken and you still experience issues it will be best to call our support team so we can perform a deeper dive into this and troubleshoot for a resolution.
IRIS By Lowe's Support