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Error Message / Demo Mode

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Error Message / Demo Mode

So fairly frequently lately Iris doesn't like to connect when I open up the phone app and rather than given me an error message it drops me off on in a "demo mode". If you aren't looking closely at a glance it appears everything is functioning until you click something and it attempts to redirect you to the web. Usually by the third or fourth time you open the app it will connect, but the other false starts are annoying. Typically I've already unlocked the house and used the keypad by then.

 

This "demo mode" shouldn't appear on a device that is logged in, and/or there should be a message that says can't connect or reach Iris?

1 Comment
Advanced Member

I have never seen a demo mode.  Didin't even know that existed.  Are you IOS or Android.