I would like to have the ability to receive a notification when a device goes offline. I have had devices go offline and not log in the app for a couple days to fine out a device is offline.
It is currently set up for notice after 24 hours of being disconnected. There have been many requests to change this to a user configurable amount of time, or shortening it considerably. I havent' heard any updates for a while.
The 24 hour notice works pretty consistently for me on 2 separate systems.
earth17 wrote:I would like to have the ability to receive a notification when a device goes offline. I have had devices go offline and not log in the app for a couple days to fine out a device is offline.
I agree this needs to be set up for 2 minutes max before a notification is sent. I use this system for both my regular home and vacation home. A lot could happen in 24 hours (damage, theft, etc). Need to be able to know and let others know if the system is down ASAP.
A device goes offline and gets notified 24 hrs later hmm very dangerous to live for 24 hrs without protections and not even know it was offline all that time, a device goes offfline we needed to know right away to fix it and feel protected, thats the whole purpose of having a alarm system , to be safe at all time not be at a loss for between 24 hrs
To the moderators: Has this suggestion been taken up with management? I agree with the comments here, we need to know ASAP if a device has gone offline. The entire system is useless during the period a perimeter sensor is offline since if someone enters through that point, the alarm will not go off! Are there any plans to address this vulnerability?
Wanted to give folks a quick update. About a month ago we adjusted the notification time to be a bit shorter, about 10 hours (exact time depends on the individual device). The goal is to provider slightly faster notification without "spamming" folks if there is a devices which frequently switches between offline and online. As always you can see at any time if a device goes offline by looking in the app or the web site. Adding a user-configurable time for offline notification is still an idea that we may consider for a future enhancement in Iris so please vote here if if you haven't already if this is a feature you would like to see in Iris.
@NOLA Have you tired iriswebportal.com ?