Recently got the Iris garage door controller, but can't get it to pair. Put base (G2) and controller right next to each other, factory reset, rebooted, etc. Nothing. Set controller to pairing mode and scan with the app, but controller times out and the app doesn't find anything.
Solved! Go to Solution.
Have you tried using the z-wave removal tool before pairing? Doing this should give you an indication whether the device is communicating with the hub. To do this start the zwave removal tool and then push the link button on the garage door controller. The controller should show up in the app as a device to remove. If it doesn't, try pushing the link button a few more times. Once you have successfully removed the device, retry pairing the controller to the hub.
No luck with any of the troubleshooting. Got a Genie Aladdin, which setup faster and without issue. Will be returning the IRIS controller.
Thanks for the help, everyone.