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Iris mobile application

New Member

Iris mobile application

Why do I have to log into the app every time I open it now? I even have Touch ID enabled and I don’t have that option. Not a helpful update. 

 

4 REPLIES 4
Advanced Member

Re: Iris mobile application

I take it your on iOS if your talking about Touch ID, which device are you using?  I have the app on an iPhone 7 and iPhone 6s and both work as expected with Touch ID.  Maybe try uninstalling the app and reinstalling if you haven't?

Primary Platform: iOS phone @ latest version
Secondary Platform: Android 6.0 tablet
New Member

Re: Iris mobile application

I agree.  It is more cumbersome now to check my mobile app.  It's an extra 21 clicks for me vs. zero before.  Even though it allows me to do a fingerprint logon, I work with my hands a lot and my fingerprints get damaged often and are not always reliable.  Please go back to the previous version.

Advanced Member

Re: Iris mobile application

You can turn TouchID off then it would be like it was, wouldn't it?

Primary Platform: iOS phone @ latest version
Secondary Platform: Android 6.0 tablet
Advanced Member

Re: Iris mobile application

Yep, it can be turned off and it doesn't require you to login everytime.