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My redemption card was sent back

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Frequent Contributor

My redemption card was sent back

Apparently I was never notified that my card was shipped and needed to be signed for?
I logged into the redemption area today to find that there was a tracking number.
I looked it up and it was sent back to sender and signed for by someone. How can I get this resent ???
I've literally been freaking out waiting for this card to buy a new system before you shut down and leave my family without a home security system. I've been checking my mail everyday and nothing. I never got any notice. This is messed up. PLEEEAASSEE HELP!!!!!