I'm not happy about it but I do have to say that the redemption offered (I have about $1000.00 in equipment) came out to be about $700.00 and I believe was very generous in light of the fact that 90% of my devices will work with SmartThings. I haven't decided what my next move will be but the SmartThings route seems a no-brainer. I've been with Iris since the beginning and have always found the techs very helpful (if not a bit overworked). Thanks for the opportunity and peace of mind that Iris always gave me. Sad to see you go but life moves on...peace.
Too bad about the shut down. The transition to the latest hub was difficult, but I was just telling my wife how stable things were. Wish someone had purchased it. I had premonitions long ago that they were going to abandon it. They no longer had Iris featured on the in store end caps as when it first came out.
Refunded Really??? I have had Iris items stop working and could get NO support what so ever from Customer Service. AND THE FACT Lowes sold me 3 items yesterday for my system without telling me at the store is poor.
So dissappointed in Lowes and their support of the customers that purchased their products.
Last look I had 40 devices on my Iris Smart Home. Guess we saw this comiing whe development and support slipped badly about a year ago
I'm also conserned about reimbursment for additional new Items that I purchased as extras. I no longer have receipts (didnt figure on being shut down) and have seen no answer to what to do with them. Lowes, you can't forget this.