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In response to Lowe’s announcement to sell Iris

Community Manager

In response to Lowe’s announcement to sell Iris

  1. Why is Lowe’s selling Iris?
  • Lowe’s is focusing on its core home improvement business, and we made the difficult decision to sell the Iris business. We thank you for being a loyal Iris customer. We are in the process of finding a buyer that remains committed to providing you with the same level of service you have come to expect from Iris. 
  1. When do you expect to find a buyer for Iris?
  • We are in the process of finding a buyer that remains committed to providing you with the same level of service you have come to expect from Iris. We do not have timing or additional details to share at this time.
  1. Are you still able to buy Iris products at Lowe’s?
  • Yes, Iris products are available online and in-store.

 

  1. Why did Lowe’s decide to sell Iris when it just launched a new suite of products?
  • Lowe’s is focusing on its core home improvement business, and we made the difficult decision to sell Iris. We thank you for being a loyal Iris customer. We are in the process of finding a buyer that remains committed to providing you with the same level of service you have come to expect from Iris.
  1. Does this sale indicate that Lowe’s no longer cares about smart home technology?
  • The smart home category continues to be an important part of our customers’ home improvement journey, and Lowe’s remains committed to carrying the breadth and depth of smart home products and brands to meet our consumers’ needs now and in the future.
  1. How do you plan to phase out the old models?
  • We have no plans to phase out old models at this time, and we will continue to support Iris products as we search for a buyer.
  1. Are brands still compatible with the Iris Hub? Are my products compatible with my [non-Iris] Hub?
  • Iris users will continue using their service without interruption as we search for a buyer.
  • Iris works with the more than 200+ compatible smart devices including sensors, switches, plugs, keypads, locks, thermostats, bulbs, alarms, detectors, garage openers, heaters, vents and more.
  • Iris partners include best-in-class brands like Google, Amazon, Honeywell, Kwikset, GE, Lutron and Duraflame and more. 
  1. Am I able to continue my Pro Monitoring plan for $14.95 per month? Will the new buyer raise the price of monitoring?
  • There will be no disruption to your service as we search for a buyer.
  • We remain committed to finding a buyer that will provide you with the same level of service you have come to expect from Iris.
  1. What resources are available to customers to support future troubleshooting?
  • Iris customers can receive assistance through the Iris platform performance page, customer support articles, social media channels which include tutorial videos on YouTubeand specialists who moderate Twitter and Facebook and the Iris Community Iris customer service team can be reached by phone at 1-855-469-IRIS from 8:00 a.m. to 1:00 a.m. EST.
23 REPLIES
Tinkerer

Re: In response to Lowe’s announcement to sell Iris


It's nice that the same generic answer was posted for most questions... smh.
VIP

Re: In response to Lowe’s announcement to sell Iris

I see this as a positive.  I've been an Iris user for a little while and have often wondered how far this platform could evolve without the overhead of the Lowe's bureaucracy.  Let the devs move on to a new platform and take this to the next level.

Frequent Contributor

Re: In response to Lowe’s announcement to sell Iris

I must say I'm deeply saddened by this news. The Iris alarm system in my opinion is the best product on the market for home security and home automation combined. A major selling point for me was my insurance agent informing me this system was recognized by them, and an all in one system that doesn't require more than one platform to operate.  I have owned three systems since day one, all with different components and have come to expect nothing but the best. From the online community as well as the support staff, I think you all have done an awesome job. I do understand the reasons, but don't think any other company can compete with the costs associated with the monitoring or components.  Hopefully Lowe's can find a company that's not going to charge an arm and a leg, because then they would be just like every other company out there.  I've always made it a point to try and sell this system to family and friends, but now will be putting that thought on hold till such time there is a definitave answer as to where this is going.   Please don't make us dedicated users wait very long. 

Frequent Contributor

Re: In response to Lowe’s announcement to sell Iris

Just saw this, we will just have to wait and see, hopefully whomever buys them will be compatible with the IRIS devices, would hate to have to go buy another system.

Frequent Contributor

Re: In response to Lowe’s announcement to sell Iris

dnd -  totally agree with you. The IRIS system is/was by far the easiest and best system out there for both HA and Security. For a non techie this was a great system. Lots of devices, easy setup, nice web page and app and also great tech support. The community page was also a great place for ideas. I think Lowe's one short coming with the system was trying to make it proprietary though there seemed to be some strides to start breaking free from that model and make it more friendly to non-IRIS branded products. I was hoping the new WIFI hub was going to really launch us into new products and device capability. I would think this should be a desirable pickup for a tech company in this market.

Advanced Member

Re: In response to Lowe’s announcement to sell Iris

Now that Lowe's has announce their plans for Iris, I won't be spending any more money at Lowe's.  It's time to go back to “More saving, more doing… That's the power of the Home Depot.”

Frequent Contributor

Re: In response to Lowe’s announcement to sell Iris

Great. I just bought another hub and hardware to get my elderly mother-in-law on line so I can monitor. I was setting it all up tomorrow.

VIP

Re: In response to Lowe’s announcement to sell Iris

I personally think there's unleashed talent behind the scenes that given the freedom from the bureaucratic restraint of Lowe's can take this to the next level. I also feel in the likely event the platform survives the huge investment many have in V1 devices will not be at risk.
Tinkerer

Re: In response to Lowe’s announcement to sell Iris


@frankw3 wrote:

Great. I just bought another hub and hardware to get my elderly mother-in-law on line so I can monitor. I was setting it all up tomorrow.


I honestly would still do it.  It might save her life if something came up.  I am hoping this system would keep going since I have been around since the release of V1, I have a ton invested in it and lots and lots of devices.  If you get V2 zigbee devices (zwave is universal by default) and something does happen and it shut down, the devices will work on the ST platform.  I am going to wait it out and see, but I would go ahead and get your mother-in-law online with it.