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Is Iris going to be around much longer ?

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Frequent Contributor

Is Iris going to be around much longer ?

Iris is either circling the drain and grasping at the straws for quick stop gap with the cash flow or they REALLY hate their customers. They apparently can't afford the development costs to do things right so instead they offer another useless paid service.

Every Lowes I have been to in now Virginia, Idaho, Utah and NC display perpetually shrinking Iris shelves with mostly empty product hangers and minimal device choices offered for sale.
Most store associates know nothing of Iris, device support or options and I am now seeing the kind of discounts you see in the liquidation sales on the meager sensor selection that somehow is still in stock.

Not the picture of health from a $2500 investment in hardware and $120 annualy I as a customer get.

Now regarding you pro-monitoring. You sold most of us dumb hopefuls on the idea of a nice, we'll supported a la carte home automation and security with NO contracts or fees. We had it all in V1 and I gladly spent $$$$ on devices and the tiny 3gb of cloud storage for my cameras.

I will not speak of the epic fail cluster f*** of the V2 upgrade. But you did make both written and verbal promises to make things right. Promises you officially retracted in this very community forum. Instead you chose to offer us, the DIY crowd, a service that everyone one and their ADT dog already does so much better.

Why ????
22 REPLIES
Frequent Contributor

Re: Is Iris going to be around much longer ?

This perhaps was a service that some of their users did want. I know when they called me to try and offer the service to me I specifically told them the reason I chose Iris was because they did NOT have monitoring. It was specifically the reason I chose them over SimpliSafe (Which I also told them).

 

The lack of hardware on store shelves, and lack of advertising, lack of employee knowledge, and quite frankly botched V2 rollout / forced conversion, which resulted in the reviews being what they are, all are a huge problem.

 

I've accepted it, the V2 hardware just isn't as good as the V1 hardware in some cases. We lost features and capabilities that we had in V1. I've used the system long enough that my hardware has paid for itself over ADT even if it went dark tonight.

 

I think it's time to just suck it up. V2 is not V1. Lowes even had a point where they were even offering returns on the V1 equipment for those that were unsatisfied. My Iris system works as expected 99%+ of the time at this point. When I need I help I call the 800 number I get a real person, pretty quickly, who is polite, and is helpful.

 

So step back for a moment. Does your system function? Mine does. Sure the one feature I'd really like at the moment is local processing. However all this negativitity isn't helping us move forward. I think Lowes knows we're upset.

 

So I don't think any of us want to see Iris fail.

Frequent Contributor

Re: Is Iris going to be around much longer ?

Well, let's see - my cameras picture quality has all gone to the crapper, my care alerts trigger every 5 f*cking hours, my glass break sensor and my power Meter don't do much of anything, I can no longer trigger multiple cameras from a single event, my *live* camera feed is about 1.5 minutes behind on a 50mbs connection, should I go on ?
Frequent Contributor

Re: Is Iris going to be around much longer ?

Fair enough, and very valid complaints. My cameras have some delay when  gstreaming, but the picture is fine.

 

I do wish we got alerts again when the system went offline or a sensor disconnected, and not after 24 hours or whatever it is.

 

Don't get me wrong, I'm not entirely giving Iris a pass (At this point I don't buy anything that isn't compatable with Smart Things just in case). I don't want to say there is no alternative, I'm just starting to realize theirs some pros and cons to all these systems.  I get that many of us are disappointed to see it take some steps backwards. However on there other side there are some things that Iris also does well.

Rookie

Re: Is Iris going to be around much longer ?

It's hard to take them seriously when their previous system was vastly better than the current system, and there's no roadmap for when or if they will ever hit parity. The professional monitoring is just a money grab. Their system is no where near as robust as the other monitored systems available on the market. This shows that the execs in charge of the system have no idea what they are doing, and aren't likely to change. 

Frequent Contributor

Re: Is Iris going to be around much longer ?

Well put
Frequent Contributor

Re: Is Iris going to be around much longer ?

Have you been in a Lowe's lately?

I walked into one here in Kansas City on Sunday and the first thing that greeted you before you get past the Customer Service Counter is a gauntlet of competing home security and smart home products, none of which are IRIS compatible.

The end cap where all of the IRIS items are supposed to be is nothing but end cap artwork, empty hangers, IRIS Yard signs, and Window stickers, and a couple of the really expensive electronic door locks from a partner company that makes them for all of the DIY community and not just IRIS.

There were no new GEN 2 products available for purchase but 1 or 2 items that had been returned and the packaging was slathered in shipping tape to keep it all in the package.

BIG display about HALO the new smoke, CO, and Weather gadget, but no product to purchase.

And I think the silence from Charlotte, NC is deafening.

I feel the end is nigh.

 

Community Manager

Re: Is Iris going to be around much longer ?

Hi,

 

Short of something unforseen involving zombies or perhaps a large asteroid, the end is most certainly not nigh for Iris. It is disappointing that your local Lowe's store's Iris display was not up to your (and our) expectations; we work with our stores to try to make sure your shopping experience is as good as it can be, and it sounds like this wasn't the case for you, which we will look into. 

 

In 2017, the Iris team added support for dozens of new devices, released an enhanced web user experience, introduced a reamped Security system and introduced Professional Monitoring, and shipped dozens of smaller features and fixes. Our 2018 plans are just as packed and we will continue enhancing and growing the Iris platform and ecosystem. 

 

Thank you for being an Iris customer and for posting here. Customers like you are why we do what we do.

 

Happy New Year to you and your family!

 

-Mike

 

Frequent Contributor

Re: Is Iris going to be around much longer ?

add alabama and florida to that list of lowes not carring any iris compatable products...

they have bunch of other stuff..

should of just went to best buuy and got one of thier products...

 

anywho now that im invested...I will gladly offer up my services to work with iris programmers to fix and revamp there products to make it work better, not to mention bring overhead cost down for there servers.

 

I wont charge much min. wage will suffice.

feel free to google my nick "mobman" to look at my background to make sure im qualified over your india team.

yes thats me in rolling stones and wiki.

mic drop.

 

p.s. had to modify post cause i used the word cr4p...

with nice message 

"You used a bad word, cr4p, in the body of your post. Please clean up the body before posting."

replacing a with number 4 to bypass message.. regardless your site just said the word back at me... so.. seems if i can convince the site i used a bad word which its really not and then it writes it in html.. hmm.. adding strings to inject code to forum.. not good.. 

may i test this thoery.. without you complaining..mr/ms. dev of website?

 

Frequent Contributor

Re: Is Iris going to be around much longer ?

Well, I have 4 cameras (~$600) and 25 devices including several in the $200-$300 range so YES I am sore over picking a diying product. That being said, I will never get over being told by the Iris guy on these forums that they simply dont care about device support. The move to "Professional" monitoring was a huge cash grab effort that likely didnt pay out so...less people happy with their Iris, less people hear about, less customers are willing to try it, less the stores can sell it, less the sotres want to restock it.