I'm a very happy Lowes customer. I've spent over $15k with Lowes this year (7.5 months of 2017) So when you started offering professional monitoring, and you showed support for all of the smart home products I own, it seemed like a slam dunk.
I bought the Iris Smart Hub because it was listed as working with the Schlage BE468. It has a picture of the BE468 on the Schlage product support page. It has the unit explicitly listed in the Iris application for support, as shown in the attached screenshot.
Solved! Go to Solution.
Our most sincere apologies for the inconvenience this has caused. We'd like to look into this further to see why this confusion occurred. Please private message us with your contact information and hub ID so that we may connect you to a senior support team member and look into this further.
So I was able to figure this out on my own, and frankly it's pretty trivial zwave troubleshooting. Details are at https://community.irisbylowes.com/t5/Bug-Reports/Schlage-BE468-shown-in-app-but-won-t-pair/m-p/2734#...
I am a bit disappointed by your technical support, which attempted to tell me that two zwave radios can't be in the same place, which was something zwave was explicitly designed to handle without difficulty. Please educate your staff about how zwave works, so that they are not giving out nonsense to customers http://www.z-wave.com/faq
I now have the Wink hub and the Iris hub sitting less than 2 feet apart, both controlling a variety of devices around the home with absolutely zero difficulty sharing the same radio space.