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Hub goes bust after 5 months

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Frequent Contributor

Hub goes bust after 5 months

After five months of steady performance and no issues my hub died today. The lights in front went out and the hub disconnected from the network.  Put in fresh batteries.  With technical support on the phone, did the simple reset by holding the button less than 3 seconds. Then did the big reset by removing the batteries, disconnecting from power, and connecting the power back while holding the reset button.  Nothing worked. They told me I need to replace the hub. Interestingly, the lights at the network outlet at the back of the hub are on. The hub still gets warm so it’s definitely alive inside. Any ideas before I walk into the store and get myself a new one?  (other than the full factory reset - if I have to do the full reset and re-pair all sensors, I would rather get a new hub anyway).