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Keypad V1 Fixed and Keypad V2 broke

SOLVED
Frequent Contributor

Keypad V1 Fixed and Keypad V2 broke

Apparently with the newest update to fix the buzzing issue in Keypad V1, the engineers inadvertently broke a feature on Keypad V2. We have 2 Keypads V2, one in our bedroom and one in our entryway and both were working fine until this past week. All of the sudden we began to hear the night time alarm as it sets during the evening. We don't want to hear the beeping that happens during the GRACE PERIOD while the alarm Arms and DisArms.  Guys can you fix this issue ASAP.

 

Go to: ALARMS/MORE/SECURITY SETTING/GRACE PERIODS/ GRACE PERIOD SOUNDS/   you should be able to toggle this off and have a silent grace period during the arming and disarming of iris.. currently in the off position, this feature does not work.

 

 

Thanks, 

 

A valued customer.....


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3 REPLIES 3
Community Manager

Re: Keypad V1 Fixed and Keypad V2 broke

Hi there,

 

We'd like to have a senior support agent follow up with you on this to help investigate further. Would you be able to private message us a number we could reach you at?

 

Thanks,

The Iris Team

Highlighted
Frequent Contributor

Re: Keypad V1 Fixed and Keypad V2 broke

Sure, how can I reply directly via private message or number?

 

Thank you,

 

Frequent Contributor

Re: Keypad V1 Fixed and Keypad V2 broke

I sent a private message, per your request.

 

Thanks...