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Gotta be honest here...

Gotta be honest here...

Guys, firstly, let me say that the two Iris plugs I bought were the VERY FIRST IoT Smart Home devices I bought after I got my first Alexa.  And, they have been great, and work rock solidly.  However, since I have progressed on my Smart Home journey, I have come to realize that they are extremely deficient in a particular area.

 

I now have about 65 devices on my home network, with at least 3/4's of those participating in my Smart Home.  To agregate control of these devices, I use something called Home Assistant, which is an open source platform that talks to (as of today) over 1070 different kinds of devices.  Lowes Iris switches are not one of them.  Granted there are a few other devices which I own that do not directly talk to Home Assistant, but what they DO talk to is either IFTTT or Wink Hub, both of which I use.  And as long as they talk to one of those two (which is everything else I own), I am good, in that I can control those devices through Home Assistant.  Just to explain briefly why Home Assistant is important, I can do the following using it, for example:  IF it is a weekday, and IF it is after 7:00 pm AND before 6:00 am AND I go from being away from home to being at home, turn on my porch light and unlock the door.  This is a small example of the power of Home Assistant and IoT/Smart Home devices in general.  So, here's what I am getting at.  You need to open your API.  Unless/until you do, and make your platform talk to many others, your marketing stategey to participate in this retail space is a dead end.  Did you know, that when I go to my local Lowes and look at the aisle where Lowes Iris devices are, I cannot buy an Iris hub?  Did you know there is not even a shelf space for them?  What the **edited**, guys?  C'mon.  To be honest, the only reason I haven't thrown your switches in the trash thus far is that they provide 15 amps which is something I need where they are.  Otherwise, they'd have been long since replaced by Sonoff, Quirky, GE, KMC, or Wemo which are a few of the IoT vendors whose products I use AND which products integrate with all my other stuff.  If I am missing something, please enlighten me.  But otherwise, you guys are developing a dead-end, soon to be discontinued product because you do not seem to understand your customer base.  Thanks for listening. 

5 REPLIES
Frequent Contributor

Re: Gotta be honest here...

I have all Iris 1st Gen equipment except the hub and intend to move to something more functional when I need to but for the limited use I put into my Iris system, it's OK for now. But, over the last 2 years, I've really jumped into the Amazon Echo - Alexa ecosystem. With Iris skills enabled, I can control my light switches and smart plugs so the extend my system a bit. I really like the fact that I can use my smart plugs to find out how much power a particular device is using. But overall, I'm not happy with the 2nd Gen Hub and interface, much preferred the 1st Gen. 

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Frequent Contributor

Re: Gotta be honest here...

I have over 40+ devices using and I saw ring came out with a DIY home secuity solution which I am honestly think of trying.

I love the automation but the lack of professional moniotring is huge for me and Iris has no clue if and when my area will be getting it.

Frequent Contributor

Re: Gotta be honest here...


@rosbourne wrote:

I have over 40+ devices using and I saw ring came out with a DIY home secuity solution which I am honestly think of trying.

I love the automation but the lack of professional moniotring is huge for me and Iris has no clue if and when my area will be getting it.


I'm sure it is based on your local police department but where I live alarms called in by alarm companies (monitored systems) are low priority. The reason is close to 90% of alarms called in are false. I use Iris without monitoring. If the alarm is tripped I get an alert on my phone. I then use my phone to turn on my cameras  and look to see if anyone is actually in my house. If the cameras are already on they will also send me a separate alert. I have Arlo cameras. If someone is actually in my house I call my police department and give them a description of the suspect and watch them move around as the police respond. Hasn't happened yet but that's the plan if it does. Personally I don't place much faith in monitored system.  All they do is notify you and then the police who may or may not respond promptly.

Advanced Member

Re: Gotta be honest here...

There are plenty of times when my Sprint phone has no signal even my wife's Verizon phone is without signal every once in a while so the monitoring system would be nice for those times.  Also there are times I simply don't hear/feel my phone ring.  The main thing I don't like about the Iris system is the lack of geofencing, we always have our phones with us but won't cary the Iris key fob as it is too large, wasn't responsive (up to 10 minutes to arm and up to 2 minutes to disarm), or reliable (it would disapear once in a while when the battery was low but not reporting low) when I had one.  I have also had Ring products for years and haven't been impressed with their reliability as there was a long time (months) where their cameras (the only thing they should have been concentrating on at the time) wouldn't sense motion at night.

Primary Platform: iOS phone @ latest version
Secondary Platform: Android 6.0 tablet
Frequent Contributor

Re: Gotta be honest here...

I don’t know what areas are or aren’t capable of professional monitoring all over the US, but mine is. I’m quite thankful for this. What some people don’t understand is not just the police are called. You have to consider the fire department also. I have smoke and CO2 alarms in my system and knowing that the fire department and ambulance services would be called if there was ever an issue is a big plus for my family. And they are called regardless if I’m there or not. I do have professional monitoring so I have that security and peace of mind not only when I’m home and possibly sleeping but also when we’re away. I used to do self monitoring and only had one issue while I was away. I called my local sheriffs department and they responded quickly. Yes it was a false alarm, But the officer was extremely nice about it. But I guess that would all depend where you live as to weather they feel like doing their jobs or not. My main point is that consider all of the variables in the system before you rush to judgment please. I can’t speak for anyone but myself and I’m very happy with my system.