System will not let me "live stream" on either a computer or smart phone. If I pick the camera and then click on the button to stream. I will then get the loading screen and then get the spinning line around the play arrow ball. It does it's thing for 10-15 seconds and just when it seems it wants to switch to the live view it goes back to the dashboard screen on the computer. On a smart phone I get an error message to call tech support if it continues.